Jobs

Technical Customer Support Representative at CrossBorder Solutions

Title: Technical Customer Support Representative
Company: CrossBorder Solutions

Role Overview:
Salary: Tier I-III $20-30hr *depending on years of relevant experience 

As a Technical Customer Support Analyst at CrossBorder Solutions you will have the opportunity to join a world class fintech company providing industry leading cloud-based tax services.  This is a fast-growing company with excellent opportunities for learning and growth as well as a great culture.

Responsibilities: 
-Provide internal and external training and support to users on our software applications
– Work side-by-side with our customers and our internal teams to provide creative solutions to challenging problems
– Handle all portal requests through Atlassian JIRA
– Create, maintain, and update client information
– Explain product features and benefits, answer questions and set proper expectations for internal and external inquiries
– Identify, resolve and/or escalate inbound technical issues
– Document all interactions and follow proper documentation procedure
– Provide support to monitor, install and perform maintenance on software

What You’ll Need to Succeed:
– Passion to deliver a world-class customer experience to all internal and external stakeholders
– Empathy towards customer problems
– Excellent analytical and problem solving skills
– Excellent analytical and problem solving skills
– 2+ years of experience in customer service and software technical support; preferably supporting web-based business to business software applications
– Highly proficient with software, including, but not limited to: Web-based applications; Various internet browsers (Chrome, Firefox, Safari, Edge); Service Desk software; Atlassian JIRA and Confluence; Microsoft Office Suite (Word, PowerPoint, and Excel)
– Proficiency with Atlassian JIRA and/or HTML inspection highly preferred
– Working knowledge of Agile software processes preferred
– Excellent written and verbal communication skills
– Excellent time management and prioritization skills
– High degree of attention to detail is a must
– Bachelor’s degree preferred

See full details and apply at https://grnh.se/485a42b53us

Team Lead Full Stack JavaScript Engineer at CrossBorder Solutions

Title: Team Lead Full Stack JavaScript Engineer
Company: CrossBorder Solutions

Role Overview:
Does building enterprise-level, full-stack JavaScript systems and getting hands-on experience with the newest cloud technologies sound as excellent to you as it does to me? Want to learn new technologies, or improve your existing skills across all levels of the stack? Enjoy working across cloud infrastructure, databases, business logic, and the User Interface? Do you love to teach junior developers or aspire to be an elite developer? Why are you still waiting? The problems are complex, the fellow geeks are great, and the possibilities are endless! You will love the work we are doing at CrossBorder Solutions. 

Our Software Engineers work with the most progressive technologies in the business. We utilize JavaScript, TypeScript built on Node.js along with React to build our applications.  We leverage AWS Managed Services and PaaS abstractions like Alexa, Cognito, Lambda, and ECS backed by polyglot persistence including relational databases, key-value stores, Graph in Neptune, and persistent message streams.  Our applications run on cloud native services like Docker Containers in Fargate, Functions on Lambda and Aurora DB.  If you thrive in a challenging environment and have creative expertise with a desire to create the future, we are interested in you! 

What You Will Need to Succeed:
We are currently looking for a Team Lead with experience in Node.js and React, that will lead a team of full-stack engineers. A Team Lead  oversees leading the technology and engineers for one of our products. They are heavily involved in the architecture, planning & grooming, and code review & quality of the product. Along with the Product Owner, our leads will have ownership of sprint ceremonies and discussing with the team how they can continually improve as a team over time. They are currently or are aspiring to be a leader of people and will actively participate in mentoring up to 5 developers. 

Our entire system is in AWS. Because of this, our leads have strong knowledge and hands-on experience with multiple AWS resources such as: IAM, Cognito, Lambda, ECS Fargate, Kinesis, CloudFront, Lamba Edge, and much more. Every developer, at every level, must have a deep understanding of core JavaScript, data structures, and algorithms. Our developers don’t just want to know how to write code. They want to see how the tools that we use function under the hood. And they actively seek that knowledge. They come to our interviews and say, I haven’t used this technology much, but I’ve studied it enough to have a deep understanding of how it works. 
A successful developer in this role will know how to be a team player. They will understand that reliably delivering value is the most important thing and can demonstrate their experience doing this into production environments. They will proactively learn tools, libraries, etc., and bring their findings to the team. They will learn our culture, understand how they fit, and help us improve on it. 

Our Culture:
Our tech is phenomenal, but we expect our culture to be even better. 
We are Ego Free, team-first developers eager to grow and learn. Our developers work hard, desire to build the best teams, and enjoy working together to reach that goal. Our tech leaders facilitate this growth by building strong relationships with the developers and providing consistent and impactful feedback and coaching. We are all in different stages of our development, and we are all learning something new. Our mission is to ensure our leaders focus on facilitating that development and growing tomorrow’s leaders in technology. 

Technologies We Are Using:
JavaScript Shop: Node.js, React
Cloud First AWS: IAM, Cognito, Lambda, Fargate, RDS, DynamoDb, Kinesis, and more 
Microservices architecture: From the infrastructure to the user interface. 
CI/CD: Terraform, CircleCi 

See full details and apply at https://grnh.se/06287e3d3us

Senior Full Stack JavaScript Engineer at CrossBorder Solutions

Title: Senior Full Stack JavaScript Engineer
Company: CrossBorder Solutions

Role Overview:
Does building enterprise-level, full-stack JavaScript systems and getting hands-on experience with the newest cloud technologies sound as excellent to you as it does to me? Want to learn new technologies, or improve your existing skills across all levels of the stack? Enjoy working across cloud infrastructure, databases, business logic, and the User Interface? Do you love to teach junior developers or aspire to be an elite developer? Why are you still waiting? The problems are complex, the fellow geeks are great, and the possibilities are endless! You will love the work we are doing at CrossBorder Solutions. 

Our Software Engineers work with the most progressive technologies in the business. We utilize JavaScript, TypeScript built on Node.js along with React to build our applications.  We leverage AWS Managed Services and PaaS abstractions like Alexa, Cognito, Lambda, and ECS backed by polyglot persistence including relational databases, key-value stores, Graph in Neptune, and persistent message streams.  Our applications run on cloud native services like Docker Containers in Fargate, Functions on Lambda and Aurora DB.  If you thrive in a challenging environment and have creative expertise with a desire to create the future, we are interested in you! 

Why do I love working here? 
– You are either getting better or falling behind. In today’s world of software engineering, this means you need to be learning how to build systems in the cloud. You will become a proficient cloud engineer with us at XBS.
– The problems we are solving are complicated and challenge me every day.
– Developers have the freedom to build the best system possible, using their experience and the most appropriate tools for the problem.
– The people I work with are intelligent, friendly, ego-free, and are always striving to make the team and the product better

Our Culture:
Our tech is phenomenal, but we expect our culture to be even better. 

We are Ego Free, team-first developers eager to grow and learn. Our developers work hard, desire to build the best teams, and enjoy working together to reach that goal. Our tech leaders facilitate this growth by building strong relationships with the developers and providing consistent and impactful feedback and coaching. We are all in different stages of our development, and we are all learning something new. Our mission is to ensure our leaders focus on facilitating that development and growing tomorrow’s leaders in technology. 

What You Will Need To Succeed:
We are currently looking for senior level full stack engineers with experience in Node.js and REACT. Our entire system is in AWS, so knowing the tools available in that ecosystem will help you hit the ground running. Every developer, at every level, must have a deep understanding of core JavaScript, data structures, and algorithms. Our developers don’t just want to know how to write code. They want to see how the tools that we use function under the hood. And they actively seek that knowledge. They come to our interviews and say, I haven’t used this technology much, but I’ve studied it enough to have a deep understanding of how it works. 

A successful developer in this role will know how to be a team player. They will understand that reliably delivering value is the most important thing and can demonstrate their experience doing this into production environments. They will proactively learn tools, libraries, etc., and bring their findings to the team. They will learn our culture, understand how they fit, and help us improve on it. 

Technologies We Are Using:
Javascript Shop: Node.js, React
Cloud First System in AWS: Lambda, Fargate, RDS, DynamoDb, Kinesis, and more 
Microservices architecture from UI all the way do to infrastructure 
CI/CD: Terraform, CircleCi 

See full details and apply at https://grnh.se/8da2417f3us

Principal Architect – Digital Identity & Access Services at Amgen

Title: Principal Architect – Digital Identity & Access Services
Company: Amgen

In this vital role you will lead the design, integration, and support of Amgen’s identity provisioning and entitlement management environment, as well as related identity-based technologies (e.g. password synchronization, identity attribute management, single sign on, multi-factor authentication, group automation, etc.).

The Principal IS Architect will report to the Director of Security Architecture based out of Amgen’s Capability Center in Tampa, FL. At Amgen, our mission is simple: to serve patients. Our new Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world’s leading biotechnology companies.

Digital Identity and Access Services (DIAS) at Amgen is a core group responsible for handling all the enterprise directories, identity provisioning and access management/ governance solutions, single sign-on tools, privileged identity management, PKI and other authentication platforms. This team is at the fore-front of enterprise architecture and security at Amgen and is passionate about providing solutions with great end user experience.

See full details and apply at https://careers.amgen.com/job/12597141/principal-architect-digital-identity-and-access-services-tampa-fl/

Sr Manager Information Security – Digital Identity & Access Services at Amgen

Title: Sr Manager Information Security – Digital Identity & Access Services
Company: Amgen

In this vital role you will have responsibility for the direction of Digital Identity and Access Services (DIAS), processes, tools, technologies, team and service offerings, globally. This position leverages leading-edge technologies, and innovative approaches to position Amgen for measurable success; improving efficiency, increasing security posture, and supporting aggressive growth. The successful candidate delivers and manages the enterprise-wide, Identity and Access Management program to address Authentication, Provisioning/Deprovisioning, Role Management, Red-Forest Management, Session Management, Password Vaulting, Privileged Account Management, Active Directory, Access Governance, Single Sign On, IAM Analytics, PKI and Certificate Management, User Experience, and API Management. This Sr. Manager is also responsible for the ongoing Run Service for IDM.

See full details and apply at https://careers.amgen.com/job/12599039/sr-mgr-information-security-digital-identity-access-services-tampa-fl/

UI Conversion Business Analyst at https://www.geographicsolutions.com/

Title: UI Conversion Business Analyst
Company: https://www.geographicsolutions.com/

Job Summary: The Unemployment Insurance Conversion Business Analyst creates specifications and data mapping for legacy data conversation. This role will formulate and define system scopes and objectives based on both user needs and a thorough understanding of business systems and industry requirements.

Qualifications Summary:

The ideal Business Analyst will possess Unemployment Insurance experience, with emphasis on Employment and Appeals systems. Prior BA experience is desired, however, a qualified candidate has experience in operation programs along with performance responsibilities both at a Federal and State level will be considered. You will thrive both in an independent and team environment. You must be able to take ownership of projects and complete those projects accurately and efficiently. You must also be able to work with various internal groups and teams and have the ability to manage multiple, simultaneous projects and deadlines. The ability to understand both federal and state laws that govern the programs and translate those requirements into a system are a must.

The ideal candidate for this position is organized; detail oriented, has great communication skills and thrives in a fast-paced environment. You will need to apply these skills in a variety of areas including, but not limited to, business analysis, requirements definition, building test plans, coordinating all resources and stakeholders, setting deadlines, assigning responsibilities, and monitoring, summarizing and communicating the progress of all assigned projects. You will work among a team of software Engineers, Developers, Project Managers and QA staff for support and collaboration of client specific deliverables.

Requirements

Duties and Responsibilities:

Analyze current UI Modernization requirements and determine applicability to current initiative.
Ideally the successful candidate will have years of experience leading functional area teams working with systems modernization programs within the Unemployment Insurance sector as a consultant.
At least 5 years of experience managing 10 or more functional resources on state government modernization programs (Unemployment Insurance, Medicaid, Workers Compensation, Food Stamps, Department of Insurance, Health Care Reform, etc.).
Management Experience with all phases of an iterative Software Development Lifecycle Methodology.
Been engaged with multi-year state government modernization programs in a management capacity.
Solid experience facilitating/supporting design sessions, within an iterative SDLC in a management/lead capacity.
Solid Experience leading JAD or Requirements Validation or SCRUM or Requirements Gathering sessions. Coordinate and meet with clients and business leaders, as well as working closely with software architects and development teams to ensure that the direction, scope and dependencies are identified and documented.
Possess strong knowledge of both project management and the software development lifecycle (SDLC) of large-scale development projects.
Translate business requirements into concise system requirements for use by the software architects and development teams.
Extensive understanding of multiple functional areas related to complex projects and the ability to identify and quantify business process improvements along with system improvements through the use of technology is critical.

Technical:

Advanced MS SQL server (2008/2012) and query knowledge is essential.
Testing of applications written to the design specifications written.
Ability to track data through the database as it relates to the application and when required federal reporting requirements.
Experienced with data migration and data manipulation.
Review of all customer change orders, enhancement requests to UI System application components to determine feasibility, update requirements documents, and make recommendations regarding the implementation of the request modifications.

PLUS:

A solid knowledge of Department of Labor Employment and Training programs is desired, to include one or more of the following examples Wagner-Peyser, Workforce Investment Act, Trade Adjustment Assistance, SNAP Employment and Training, Adult Education, Welfare Transition
Possess a general understanding of application programming, database and system design.
Understanding of Internet, Intranet, Extranet and client/server architectures.
Ability to analyze system requirements relative to the base software functionality and configuration.

Knowledge and Skills:

Proficient in MS Office to include: Word, Excel, Outlook, Power Point, and Project.
Knowledge of relational databases and basic SQL query techniques.
Must have experience interfacing with customers, internal managers and staff.
Strong interpersonal and relationship management skills.
Strong oral and written communication skills with an attention to detail.
Strong leadership skills with a proven past to drive results and affect change.
Preferred but not required, to have prior experience within the workforce development system with a solid knowledge of Department of Labor Employment and Training programs to include one or more of the following: Wagner-Peyser, Workforce Investment Act, Trade Adjustment Assistance.
Preferred but not required, to have detailed understanding of Employment and Training programs related to day-to-day operations and federal reporting requirements.
Ability to prepare presentations and conduct training sessions at the annual User’s Conference.
Knowledge of the software development life cycle.
Bachelor’s Degree in business or related field, or equivalent experience preferred.

Travel:

May be required to visit client sites, attend National Conferences and/or assist in marketing presentations which are assigned by Manager when appropriate.

See full details and apply at https://recruiting.paylocity.com/recruiting/jobs/Apply/218942/GEOGRAPHIC-SOLUTIONS-INC/UI-Conversion-Business-Analyst

Technical Writer at https://www.geographicsolutions.com/

Title: Technical Writer
Company: https://www.geographicsolutions.com/

Job Summary: The Technical Writer is responsible for planning, organizing, writing, and editing user documentation related to Geographic Solutions’ product line. We are the leading SaaS-based software provider in the workforce development industry. The Technical Writer will work with various internal teams, including software developers, project managers, business analysts, and other SMEs to create end-user and system administrator documentation. The Technical Writer will also be responsible for contributing to release notes, business proposals, and other collateral documents. We are looking for candidates who are highly organized, posses a keen eye for detail, can work independently in a fast-paced environment, and produce multiple deliverables with varying deadlines. Candidates should be self-starters and creative problem solvers and have the flexibility to learn new products and technologies quickly and efficiently.

Duties and Responsibilities:

Create and maintain required end-user documents and reference materials
Capture and maintain screenshots, flowcharts, graphics, and tables used in documents
Edit and proofread documents to ensure correct grammar, punctuation, spelling, and page layout
Create/index/review/edit documents that adhere to style and formatting guidelines (e.g., use of composition, formatting, references, styles, graphics, etc.)
Coordinate work with team members for document review purposes (to ensure adherence to quality standards, deadlines, and proper procedures)
Maintain files and records for documentation history purposes
Test end-user documentation against software to ensure document accuracy and completeness
Test administrative controls (settings/parameters) and document their use/effect in the system
Contribute to the improvement of documentation standards, tools, and processes

Requirements

Knowledge, Skills, and Abilities:

Ability to establish priorities, follow direction, work independently, and achieve objectives with minimal supervision
Ability to communicate with diverse levels of personnel to discuss documentation and clarify software functionality (e.g., confer with business analysts, project managers, developers, etc.)
Ability to analyze existing technical documents or specifications to determine the application’s operational intent
Ability to interpret technical information and document this information clearly and concisely
Ability to report software anomalies encountered during documentation efforts
Ability to be analytical, inquisitive, and proactive (e.g., suggest software changes when documentation efforts identify possible usability enhancements)
Ability to organize
Ability to multi-task
Ability to meet deadlines and manage time appropriately
Ability to receive and take positive action on constructive feedback and editing of written documentation
Credentials and Experience:

Bachelor’s/associate’s degree in English, Journalism, Education, or a related field, and
At least two years’ technical writing experience or
Equivalent combination of education and experience
Special Requirements:

Extreme proficiency in MS Word (2013, 2016), particularly in the creation and use of: styles, templates, index tags, cross references, and complex graphics (e.g., drawing canvases, inline with text, etc.)
Demonstrated experience using MS SharePoint, Adobe Acrobat, TechSmith SnagIt
Demonstrated experience using MS Visio and MS Excel
Experience with Accessibility and/or Usability/User-Centered Design standards for documentation is a plus
Demonstrated professionalism
Demonstrated oral and written communication skills
Flexibility to prioritize tasks as customer/company needs change
Willingness to contribute non-standard or weekend work to meet project deadlines, as requested by supervisor or senior management

See full details and apply at https://recruiting.paylocity.com/recruiting/jobs/Apply/436288/GEOGRAPHIC-SOLUTIONS-INC/Technical-Writer

Proposal Writer at https://www.geographicsolutions.com/

Title: Proposal Writer
Company: https://www.geographicsolutions.com/

Job Description:

The Proposal Writer creates and submits responses that propose the building of workforce systems (CMS/UI/VR/AE) which answer the requests in a format that meets requirements and evaluation criteria identified. The creation of the RFP response includes the gathering and coordination of marketing, management, and development personnel inputs, and writing the response from source documentation (e.g., past proposals). It also includes continuous review of and knowledge of the current workforce systems (CMS/UI/VR/AE) and updating of boilerplate proposal documents.

Duties and Responsibilities:

Create a shell document for proposal response inputs
Analyze requirements and write/create/find RFP responses matching the requirements
Find existing responses in previous proposals or boilerplate proposals
Use an actual current GSI system to create up-to-date screens and functionality responses
Interview and work with different departments to gather information for any responses not readily available in existing documentation
Organize the various inputs and responses to individual requirements to create a formatted and organized draft proposal
Coordinate or perform line editing of final response for spelling / grammar / consistency
Create Final master files (& PDF copies) of the documented RFP response
Work with team to print & send final the response
Print final copies, organize, create tabs/packaging, bind, and ship
Perform Post-Response clean-up / maintenance for boilerplate
Clean and organize folders and files
Create hard copies of RFP for reference, presentations, internal use, etc.
Identify proposal input to be incorporated back into “Boilerplate” documents/files
Actively participate as a member of the team to move toward the completion of goals
Make customers, and their needs, a primary focus of one’s actions.
Develop and sustain productive customer relationships.
Take prompt action to accomplish objectives.
Take action to achieve goals beyond what is required, be proactive.
Anticipate consequences of decisions and actions.
Communicate recommendations to take preventative steps and initiate further action
Manages time and resources to ensure that work is completed efficiently
Accomplish tasks by considering all areas involved, no matter how small.
Show concern for all aspects of the job.
Accurately check processes and tasks.
Be watchful over time, meet demanding deadlines, learn quickly and exhibit organization in work habits.
Maintain stable performance under pressure or opposition, such as; time pressure or job ambiguity.
Handle stress in a way that is acceptable to others and to the organization.
Achieve a satisfactory level of technical and professional skills, or knowledge in position related areas.
Keep up with current developments and trends in area of expertise.
Display a work ethic demonstrated in attendance, punctuality, maturity and dedication.
Maintain a positive attitude.

Requirements

Must have the following in order to apply:

Bachelor’s degree in English, Marketing, Journalism, History, Education, or a related field
At least 2 years of successful technical/proposal writing in a software/technical setting
Non-federal proposal experience desired
APMP credentials preferred
Proficiency in the Microsoft Office suite (including Word, Excel, and Visio)
Equivalent combination of education and experience

Special Requirements:

May also be assigned various projects and tasks for marketing as needed

See full details and apply at https://recruiting.paylocity.com/recruiting/jobs/Apply/404862/GEOGRAPHIC-SOLUTIONS-INC/Proposal-Writer

Programmer/Analyst V at https://www.geographicsolutions.com/

Title: Programmer/Analyst V
Company: https://www.geographicsolutions.com/

Job Summary: The Programmer/Analyst V will be responsible for a variety of duties in support of the Company’s Virtual OneStop (VOS) software solution. The Programmer/Analyst V will work closely with other team members in an Agile environment who have responsibility for prompt and timely delivery of new development, maintenance incidents, configuration tasks, setup tasks, responding to customer questions, data change requests, and other duties as assigned by the Team Lead.

Key Responsibilities:

Performs work independently under minimal supervision.
Maintain web applications.
Design and build applications using Microsoft .NET Technologies.
Migrate internally developed applications to latest Microsoft .NET Technologies.
Troubleshoot and debug development and production issues.
Perform tests to find system/software defects.
Follow design specs.
Applying best practices.
Read specifications and design software solutions.
Mentoring.
Create design specs.
Interface with subject matter experts to gather requirements.
Performing technical interviews.

Requirements

Work Experience / Knowledge:

Proven, real world work experience in Microsoft Software Environment: MS SQL Server, .NET Framework, Visual Studio 2010 – 2017.
Experience with migrating legacy applications to .NET Platform.
Experience writing and debugging ASP.NET Web Form applications.
Experience using Team Foundation Server.
Experience with JavaScript, JavaScript libraries: JQuery, Bootstrap, Mustache, and AngularJS.
Experience with WCF/REST Services, Web API, and Mobile development is a plus.
10 years + of ASP.Net programming

Work Demands:

Must deal effectively with critical deadlines, and a customer base with high service level expectations.

Qualifications / Certifications:

A Bachelor Degree or equivalent work experience is required.
A Degree in Engineering, Computer Science or Information Systems is a plus.
MCSD / MCPD Certifications is a plus.

Required Technical Experience:

MS SQL
ASP.NET
Team Foundation Server
JQuery
Bootstrap
.NET Framework
Agile

Preferred Technical Experience:

Web API
AngularJS or Angular 2
WCF Service

Special Requirements:

May also be assigned various projects and tasks as needed.

See full details and apply at https://recruiting.paylocity.com/recruiting/jobs/Apply/404783/GEOGRAPHIC-SOLUTIONS-INC/ProgrammerAnalyst-V

Programmer/Analyst IV at https://www.geographicsolutions.com/

Title: Programmer/Analyst IV
Company: https://www.geographicsolutions.com/

Job Summary: The Programmer/Analyst IV will be responsible for a variety of duties in support of the Company’s Virtual OneStop (VOS) software solution. The Programmer/Analyst IV will work closely with other team members in an Agile environment who have responsibility for prompt and timely delivery of new development, maintenance incidents, configuration tasks, setup tasks, responding to customer questions, data change requests, and other duties as assigned by the Team Lead.

Requirements

Work Experience / Knowledge:

Experience with migrating legacy applications to .NET Platform.
Experience writing and debugging ASP.NET Web Form applications.
Experience using Team Foundation Server.
Experience with JavaScript, JavaScript libraries: JQuery, Bootstrap, Mustache, AngularJS is a plus.
Experience with WCF/REST Services, Web API, and Mobile development is a plus.
7-10 years of ASP.Net programming

Qualifications / Certifications:

A Bachelor Degree or equivalent work experience is required.
A Degree in Engineering, Computer Science or Information Systems is a plus.
MCSD / MCPD Certifications is a plus.

Required Technical Experience:

MS SQL
ASP.NET
Team Foundation Server
.NET Framework
Agile

Preferred Technical Experience:

Web API is a plus
WCF Service is a plus

Special Requirements:

May also be assigned various projects and tasks as needed.

See full details and apply at https://recruiting.paylocity.com/recruiting/jobs/Apply/402897/GEOGRAPHIC-SOLUTIONS-INC/ProgrammerAnalyst-IV