Technical Assistance Associate Intern at Flexential

Title: Technical Assistance Associate Intern
Company: Flexential

Flexential stands for something not often found in the world of IT transformation: the human touch. The best infrastructure solutions aren’t about infrastructure, they’re about people. With a mission to accelerate customer success through people and technology, we build trusted relationships and deliver tailored, value-added and reliable solutions to demonstrate the power of people in a technical world.

Utilizing our people, values and reliable performance, Flexential is deeply invested in the success of our 4,200+ customers, who trust us to deliver core data center solutions of colocation and connectivity, as well as cloud, managed solutions and professional services. Flexential’s robust suite of assets spans 21 domestic and international markets and comprises 41 highly redundant and connectivity-rich data centers.

Flexential has a great internship opportunity for you to learn what life is like in the exciting and fast-paced data center environment.

As a Data Center Intern, you’ll be working directly with Flexential employees and customers to do everything there is to do in a data center. You’ll be installing new customers, performing maintenance tasks, fulfilling customer requests, ensuring security of the data center environment, and so much more.

Key Responsibilities:
Assists the data center team with many aspects of data center operations
Performs basic tasks including:
Customer service
Remote support
Managed services
Facilities operations
Maintaining clean and well-stocked facilities to include customer areas
Executing rounds
Ensuring adherence to security measures
Completing special projects as assigned
Other duties as assigned by supervisor

Currently enrolled in a two or four-year degree program in Information Technology, MIS, Computer Science or a related field of study
Superb oral and written communication skills
Strong customer service
Willingness and ability to learn quickly
High proficiency in operating a personal computer
Proficiency using common software programs like MS Office (Word, Outlook, Excel), etc.
Basic understanding of networking and MS Server technologies
Ability to multi-task with attention to detail
Ability to work in a fast-paced environment and manage multiple priorities
A self-starter who is willing to take initiative

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