Project Manager (Unemployment Insurance) at

Title: Project Manager (Unemployment Insurance)

Job Summary:
Responsible for the Software Development life cycle using the GRID methodology specifically designed for the Geographic Solutions. The ideal candidate will be accountable for leading and managing the implementation of Unemployment Insurance and/or software solutions for state and regional clients. Responsibilities will also include managing Unemployment Insurance development and/or Unemployment Compensation software products for Virtual One Stop clients in order to assess client needs, meet and exceed client expectations in terms of quality of product and service, and manage the delivery of robust software solutions.

Qualifications Summary:
The candidate will have workforce development and/or unemployment compensation experience. You will have the ability to work independently or in a team environment. You must take ownership of projects and complete those projects according to company standards. You must work with various internal groups and teams and manage multiple, simultaneous projects and deadlines.

The ideal candidate for this position is organizational and communication skills and ability to work in a fast-paced environment. You will need to apply these skills in a variety of areas including, but not limited to, business analysis, requirements definition, building test plans, coordinating all resources and stakeholders, setting deadlines, assigning responsibilities, and monitoring, summarizing and communicating the progress of all assigned projects. You will work among a team of software engineers, developers, project managers and QA for support and collaboration of client specific deliverables. Must have an active PMP certification

Project Management:◾Create, maintain, and execute an information technology project plan that communicates tasks, milestone dates, status and resource allocation
◾Coordinate with designers, engineers, QA, other subject matter experts, vendors, service providers, and clients to deliver milestones according to the project plan
◾Articulate design rationale and functional strategy as it directly relates to accomplishing goals, when applicable
◾Oversight and management of the day-to-day operational aspects of one or more projects
◾Maintain and manage the overall project plans and milestone reports to ensure accurate and timely reporting of project status, issues, risks, and concerns
◾Coordinate delivery of development and production releases that meet quality assurance standards
◾Assist technical team in specifying design and development tasks
◾Assist quality assurance team in creating test plans and testing efforts
◾Review deliverables prepared by the team before passing to the client
◾Apply project management methodology and enforce project standards
◾Must maintain project documents according to company standars

Communication: ◾Written and oral communication skills
◾Facilitate team and client meetings
◾Keep the client and project team informed of project status, issues and issue mitigation strategies
◾Resolve and/or escalate issues in a timely fashion
◾Communicate project information to superiors

Technical: ◾Possess an understanding of application programming, database and system design
◾Understanding of Internet, Intranet, Extranet and client/server architectures
◾Ability to analyze system requirements relative to the base software functionality and configuration
◾Write software requirements based upon analysis of clients needs
◾MS SQL server and query knowledge

Leadership: ◾Inspire coworkers to attain goals
◾Identify opportunities for improvement and make suggestions for change

Teamwork: ◾Acknowledge each team member’s contributions
◾Work with both technical software developers and non-technical state and local government clients to make sure that final deliverables meet client requirements
◾Coordinate client training with training staff and assist where necessary
◾Prepare and deliver training updates via webinars
◾Work as a team across time zones and geography with business analyst, development and QA teams in

Client Management: ◾Provide client support, including monitoring of incidents and change requests, and answering client questions submitted via an online issues/change management system, via email or via phone
◾Manage day-to-day client interaction, and investigate and answer client questions
◾Obtain, discuss, and follow-through with feedback from the client
◾Set and manage client expectations
◾Knowledge base of each client’s organization and objectives

Knowledge and Skills: ◾Proficient in MS Office to include: Word, Excel, Outlook, PowerPoint, and Project
◾Knowledge of relational databases and basic SQL query techniques
◾Must have experience interfacing with customers, internal managers and staff
◾Interpersonal and relationship management skills
◾Prior experience within the workforce development system or unemployment compensation with a solid knowledge of Department of Labor Employment and Training programs to include one or more of the following: Wagner-Peyser, Workforce Investment Act, Trade Adjustment Assistance
◾Understanding of Employment and Training programs related to day-to-day operations and federal reporting requirements
◾Prepare presentations and conduct training sessions at the annual User’s Conference
◾Knowledge of the software development life cycle
◾Bachelor’s Degree in business or related field, or equivalent experience preferred
◾Must have a PMP certification; SCM, CAPM certification preferred

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