Customer Experience Specialist at The SSL Store

Title: Customer Experience Specialist
Company: The SSL Store

The SSL Store is looking for talented people to join our industry-leading Customer Experience Team. As the largest re-seller of SSL certificates in the world, we operate in the web security industry selling encryption products that require troubleshooting and support.

Our Customer Experience team exists to bridge the gap between the market-leading Certificate Authorities we’ve built strong partnerships with over the years, and the encryption-hungry masses that flock to us every day for guidance as they traverse our ever-growing industry. On a regular basis you will identify, research, and resolve or escalate customer issues – including technical, sales, and billing-related questions – using our internal software and vendor portals. You’ll collaborate and communicate with our partners and clients via live chat, ticket, and phones to create the best possible user experience. You’ll also have opportunities to help us fine-tune our workflows, and contribute to our internal and external knowledge bases.

We need people who thrive on real-time feedback, coaching, and collaborative problem solving with their teammates and upper management. This is a tiered position, and you will be moved from Tier 1 to Tier 3 as your training and knowledge progresses. You’ll receive regular mentoring from our dedicated QA team and, in turn, we’ll look to you for ideas on how to improve our processes, innovative solutions, and what snacks to have in the breakroom.

Our Customer Experience department is our company incubator – we believe in investing in our team, whether that means providing you with the right resources, purchasing the correct tools or sending you to conventions and conferences to aid in your evolution. We invest in our employees and we promote from within. We want you to grow with us.

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