Title: Business Analyst – Educational Services
Job Summary: This role will formulate and define system scopes and objectives based on both user needs and a thorough understanding of business systems and industry requirements.
The ideal Business Analyst will have prior BA experience in an IT/software setting. You will thrive both in an independent and team environment. You must be able to take ownership of projects and complete those projects accurately and efficiently. You must also be able to work with various internal groups and teams and have the ability to manage multiple, simultaneous projects and deadlines.
The ideal candidate for this position is organized; detail oriented, has great communication skills and thrives in a fast-paced environment. You will need to apply these skills in a variety of areas including, but not limited to, business analysis, requirements definition, building test plans, coordinating all resources and stakeholders, setting deadlines, assigning responsibilities, and monitoring, summarizing and communicating the progress of all assigned projects. You will work among a team of software Engineers, Developers, Project Managers and QA staff for support and collaboration of client specific deliverables.
The ideal candidate has worked in government programs specifically related to Employment and Training programs such as Workforce Innovation and Opportunity Act or Adult Educational Services that included insuring software meets federal regulations and requirements.
Duties and Responsibilities:
Analyze business and user needs, document requirements and translate both into proper specifications for each project.
Coordinate and meet with clients and business leaders, as well as working closely with software architects and development teams to ensure that the direction, scope and dependencies are identified and documented.
Possess strong knowledge of both project management and the software development lifecycle (SDLC) of large-scale development projects.
Translate business requirements into concise system requirements for use by the software architects and development teams.
Extensive understanding of multiple functional areas related to complex projects and the ability to identify and quantify business process improvements along with system improvements through the use of technology is critical.
Foster productive communication between technical and non-technical audiences to ensure that technology solutions fulfill the business needs. Responsibilities include
Identify, document and diagram business requirements and processes.
Knowledge of project management methodologies and practices.
Assist with validation and testing of applications written to the design specification
Excellent written and oral communication skills
Facilitate team and client meetings effectively
Keep the client and project team well informed of project status, issues and issue mitigation strategies
Resolve and/or escalate issues in a timely fashion
Effectively communicate relevant project information to superiors
MS SQL server (2000/2005/2008) and query knowledge is essential
Testing of applications written to the design specifications written.
Ability to track data through the database as it relates to the application
Review of all customer change orders, update requirements documents, and make recommendations regarding the implementation of the request modifications.
Possess a general understanding of application programming, database and system design
Understanding of Internet, Intranet, Extranet and client/server architectures
Ability to analyze system requirements relative to the base software functionality and configuration
Inspire coworkers to attain goals and pursue excellence
Manage the process of innovative change effectively
Identify opportunities for improvement and make constructive suggestions for change
Consistently acknowledge and appreciate each team member’s contributions
Work with both technical software developers and non-technical state and local government clients to make sure that final deliverables meet client requirements
Coordinate client training with training staff and assist where necessary
Prepare and deliver training updates via webinars
Knowledge and Skills:
Proficient in MS Office to include: Word, Excel, Outlook, Power Point, and Project
Knowledge of relational databases and basic SQL query techniques
Must have experience interfacing with customers, internal managers and staff
Strong interpersonal and relationship management skills
Strong oral and written communication skills with an attention to detail
Strong leadership skills with a proven past to drive results and affect change
Knowledge of the software development life cycle
Bachelor’s Degree in business or related field, or equivalent experience preferred
May be required to visit client sites, attend National Conferences and/or assist in Marketing presentations which are assigned by Manager when appropriate.