Technical Writer at Geographic Solutions, Inc.

Title: Technical Writer
Company: Geographic Solutions, Inc.

Job Summary:
The Technical Writer is responsible for planning, organizing, writing and editing user documentation related to the company’s product line. The company is a SaaS-based software provider in the workforce development industry. The Technical Writer will work with various internal teams including software developers, project managers, business analysts, and other SMEs to create end-user and system administrator documentation. The Technical Writer will also be responsible for contributing to release notes, business proposals, and other collateral documents. Candidates must learn new products and technologies in a timely manner.

Duties and Responsibilities:
Create and maintain required end-user documents and reference materials
Capture and maintain screenshots, flowcharts, graphics, and tables used in documents
Edit and proofread documents to ensure correct grammar, punctuation, spelling, and page layout
Create/review/edit documents that adhere to style and formatting guidelines (i.e., use of composition, formatting, references, styles, graphics, etc.)
Coordinate work with team members for document review purposes (to ensure adherence to quality standards, deadlines, and procedures)
Maintain files and records for documentation history purposes
Test end-user documentation against software to ensure document accuracy and completeness
Test administrative controls (settings/parameters) and document their use/effect in the system
Contribute to the improvement of documentation standards, tools, and processes
Confer with customer representatives and end-users to identify documentation needs
Analyze existing technical documents or specifications to determine the application’s operational intent
Interpret technical information and document this information
Report software anomalies encountered during documentation efforts
Suggest software changes when documentation efforts identify possible usability enhancements

Knowledge, Skills, and Abilities:
Ability to work independently with minimal supervision
Computer skills
Written and verbal communication skills
Organizational and time management skills
Problem solving skills

Credentials and Experience:
Bachelor’s/Associate’s Degree in English, Journalism, Education, or a related field
At least two years’ technical writing experience; or equivalent combination of education and experience

Special Requirements:
Experience with MS Word (2013, 2016), particularly in the creation and use of: styles, templates, basic macros, complex graphics in Word (i.e., stacked, cascading, in-line, floating, anchored-to-text, etc.)
Demonstrated experience using MS Visio and MS Excel
Ability to work a flexible schedule and extended hours; as needed
Required Screenings:
Background Checks (Local/State/Federal); Reference Check; Test/Assessment (SQL Database Skills Assessment, Personality Assessment). Drug Free Workplace.

Work Environment:
Fast paced, team-oriented environment with a casual dress code.

Days & Hours:
Full Time position; Monday through Friday; complete work schedule will be discussed with applicant.

Depends on experience; Benefits are offered.

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